General Terms and Conditions

We are VroomVroom Inc. (collectively referred to as "we", "the company" or "VroomVroom Store") and we own and operate the site (collectively referred to as "our site" or ""). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as "VroomVRoom Delivery services").

Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.


  • You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

  • Where you are required to register, you must: (i) provide us with accurate, complete and updated registration information; (ii) safeguard your user name and password; and (iii) authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.

  • You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

  • In the event that we have reasonable suspicion that any information and material supplied by you to us for registration is untrue, inaccurate, outdated or incomplete and etc., we have absolute discretion to cancel any order made by you and/or terminate/cancel your registration with us and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.


  • When you place an order, the prices charged are those applicable on the day you order.

  • Minimum Order Value - Some of our stores require a minimum order value before an order can be placed and delivered to you.

  • Allergens – VroomVroom Store is not obligated to provide ingredient information or allergen information on the Platforms. Further, VroomVroom Store does not guarantee that the Goods sold by Merchant are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Merchant before placing an order in VroomVroom Store.

  • All products on VroomVroom.Store are listed in Philippine Pesos.

  • System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.

  • We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

  • No sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

  • Cancelling an Order - Customer must understand that upon placing an order, Stores will be preparing the items committed to time and resources to deliver the order and cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the cancellation of order will not be permitted unless you have waited too long over the Store delivery preparation stated.


We are currently under soft operations, we only accept Cash on Delivery at the moment. We will soon provide more payment options.

  • The company reserves the right to change the payment terms for any order without prior notice.

  • Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.


Our official delivery partner is “VroomVroom Delivery”, check the rates in our set location.

  • Promotions - Order amounts before the application of promotional codes are considered; each order can only be delivered to one destination / pick-up location.

  • Delivery services shall delay when typhoon signal, or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time or arrange other delivery options. 

  • Wrong Order, Missing Items, Defective Goods  - If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, contact us immediately and we will connect you with specific Merchant. VroomVroom.Store is an online flatform only and not liable for any damaged, incorrect, insufficient or having quality problem and etc. of products. VroomVroom Store or Merchant may request for photographic proof and/or additional information to properly investigate the issue with your order.

Terms and Conditions for Promotions

  • Discount, Promotional code or coupon, which we provide, is only applicable to one-time shopping through our website and they are also subject to the terms and conditions stipulated therefore.

  • VroomVroom.Store reserves the right to amend these Terms and Conditions at any time. Any revised version will be effected immediately that is displayed on this website.

Force Majeure

If the performance by VroomVroom Store of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of The Philippines or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of VroomVroom.Store), VroomVroom.Store shall be excused from such performance to the extent of such prevention.


The company and its employees, contractors and any third party provider (collectively "VroomVroom.Store") make no representation or warranty in relation to:

  • the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, VroomVroom Store or the information (the “Information”) stored on or receivable through this or any other VroomVroom.Store server;

  • any goods or services accessed, offered or obtained through VroomVroom.Store or pursuant to the Information;

  • he access to VroomVroom.Store or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.

  • You shall not rely on the Information. VroomVroom Store shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.

Warranties and Liabilities

You undertake that you will not use our site to:

  • 1. Upload, post, email, offer or otherwise transmit any contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable; 2. impersonate any person or entity by way of transmitting any forged or manipulated contents through the use of any services. 3. upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party; 4. upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except such advertisements or promotional materials expressly authorized by us in writing; 5. upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them; 6. interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks; 7. collect or store personally identifiable information about other users. You acknowledge that our site does not have any obligation to pre-screen contents, but our site has the right (but not the obligation) in its sole discretion to refuse or remove any contents that is available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate the T&C or are otherwise, in its opinion, objectionable.

  • Merchant’s representations – VroomVroom Store shall neither be liable for actions or omissions of the Merchant nor you in regard to provision of the goods and where Merchant delivery applies to your Order. VroomVroom does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Merchant or guarantee the accuracy or completeness of the information (including menu information, photos and images of the goods) displayed on the Merchant’s store listing/offering on the Platform. Nothing in these Terms shall exclude Merchant’s liability for death or personal injury arising from Merchant’s gross negligence or wilful misconduct.

  • Merchant’s are responsible for the preparation, condition and quality of goods. VroomVroom Store shall not be liable for any loss or damage arising from your contractual relationship with the Merchant. 

Termination and Amendments

  • VroomVroom Store has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an order, for any reason, including, without limitation, if VroomVroom Store in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. VroomVroom Store may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.
  • VroomVroom Store may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.

User Generated Content

When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this paragraph include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.

  • (a)You represent, warrant and covenant that: - you have the legal right and authority to grant the licence under the above paragraph 1 above;(b) you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence under the above paragraph 1;(c) by exercising the licence under the above paragraph 1, we shall not infringe the intellectual property rights or other rights of any third party;(d) to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence under above paragraph 1;(e) the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and(f) at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.

Linked Websites

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.

Intellectual Properties

  • All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.

  • All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.


  • We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’s determination shall be final

  • We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy

  • We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

  • You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

  • These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

  • These terms and conditions are governed by the laws in force in Philippines. You agree to submit to the exclusive jurisdiction of Philippine courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.

  • You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement. 

Contact Us

If you wish to contact us regarding any questions or comments you may have, please send an email to our customer support