My Account

How to register?

Use Desktop/Tablet Go to www.vroomvroom.store click on the "Login/Register" button at the top right corner, click "Register", fill in your email and password, verify your details and click "Register".
Once completed you will receive a verification message through email or mobile.

Use Smart Phone Go to www.vroomvroom.store click on the "Log In" button at the top right corner, click "Register Now", fill in your email and password, verify your mobile and click "Register".
Once completed you will receive a verification message through email or mobile.

*You must provide a valid email and mobile number to complete registration, for a more convenient login and to make sure you can receive our delivery notification.

How can I update my personal data/contact information?

Use Desktop/Tablet After login, you can go to "My Account" by clicking the top right corner (where your log-in name displays) to add/change your display name and contact information.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "My Account" to add/change your display name and contact information.

How can I change password?

Use Desktop/Tablet After login, you can go to "My Account" by clicking on the top right corner (where your log-in name displays) to change your password there.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "My Account" to change your password there.

What can I do if I have forgotten my password?

Use Desktop/Tablet Click the "Login/Register" button at the top right corner at www.vroomvroom.store homepage, then select "Forgot Password?" under the "Log In" box. Fill in your register email address as instructed and press "Send Now". We will send you a password reset email.

Use Smart Phone Click the square button at the top right corner of the screen and select "Login/Register" at www.vroomvroom.store homepage, then select "Forgot Password?" under the "Log In" box. Fill in your register email address as instructed and press "Send Now". We will send you a password reset email.

Can I change my login email once registered?

For Merchant you can contact Customer Service admin@vroomvroom.store to request changes.

For Customer we cannot change or edit emails information.

 

Order

How can I place a new order?

Use Desktop/Tablet/Smart Phone After login and finish adding all the products to the shopping cart, you can mouse over the shopping cart icon at the top right corner. Click "Proceed to Checkout" and you will be directed to "My Shopping Cart". Confirm your shopping list here and click "Proceed to Checkout" to proceed. If you haven't logged in, you will need to proceed after login. If you have logged in, you can follow instructions to choose delivery address and then payment. Your order will be placed upon your payment confirmation.

How can I check my order status and previous order history?

Use Desktop/Tablet After login, you can go to "Orders” by clicking the top right corner (where your log-in name displays) to check your current order status and past orders.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "Orders" under "My Account" to check your current order status and past orders.

Can I place an order without registration?

No. You can add items to the shopping cart before you register, but you are required to register at www.vroomvroom.store to purchase your selected products and enjoy our delivery service.

Why are some stores not available in my area?

There are a few reasons why a particular store may be unavailable in your area:

*Maybe you are outside the store delivery area or we have temporarily reduced our delivery areas across your location to handle higher than normal demand.

*Or the store is closed or unable to accept orders.

Can I order from multiple stores in the same order?

Unfortunately, you can't order from multiple stores in the same order.

However, you can place a separate order from a different store while your current order is being prepared and delivered.

*Note that each order will have a separate delivery fee.

 

Pricing

Is there a minimum order value?

Store Merchants sets different minimum order. If you want to order less than the minimum order value, you can pay the difference.

Should I tip my delivery rider?

Although tips are appreciated, they are voluntary.

Riders work hard to provide you with a great delivery experience and we encourage you to tip an amount that you believe is fair to thank your rider.

 

Payment

What are the payment methods available?

We accept Cash on Delivery at the moment. Kindly send us a message for Bank and Gcash details.

 

Delivery

Where can VroomVroom deliver my order to?

As long as your order is within our community delivery area, you can order to any location - including your house, office or any establishment that covers our service area.

When can I expect my order to be delivered?

We try to deliver your order as quickly as possible. However please consider the expected delivery time will depend on:

  • The size of the order
  • How long it usually takes the store to accept and prepare your order
  • How busy the store or our riders are
  • The distance between the store and your delivery address

Estimated delivery times are shown on the store page and in your order summary.

 

Promotions

What is Promotion Code?

VroomVroom launches different promotions from time to time, and the promotions operate in the form of promotion code. Each promotion code carries different offer, for offer details, please refer to the terms and conditions of the related promotion.

How to use Promotion Code?

During promotion period, you can enter the promotion code under the "Proceed to Checkout" button before checkout. Once the promotion code is applied, the offer will be shown in the shopping list and you can then complete the checkout procedures.

Is there any limitation when using promotion code?

Only one promotion code can be applied for each order.
Each promotion code carries different terms and conditions, for details, please refer to the related promotion.

Is there any expiry period for using Promotion Code?

Each promotion code has a designated promotion period, for details, please refer to the terms and conditions of related promotion.

 

Technical

Can VroomVroom Store provide an accessible website to the widest possible audience?

VroomVroom Store is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you find any aspect of the website inaccessible or encounter any difficulty in use, please contact our Customer Service at admin@vroomvroom.store.